faq

INDEX // FILE_002

INDEX & PROTOCOLS.

Operational guidelines, shipping mechanics, and studio notes.

[01]

THE BRAND

What is YUMA?[ + ]

An independent streetwear house operating out of Chicago. Built on Palestinian lineage, executed through typographic ciphers, inverted graphics, and deadpan subtext. Product first.

Who is this apparel for?[ + ]

Anyone who respects the design mechanics. Palestinian identity is embedded into the subtext—not locked behind a closed system. Wear it with understanding.

Where do transaction proceeds go?[ + ]

100% of profits are routed directly to Heal Palestine for direct humanitarian and medical relief. Non-negotiable brand parameter.

Is YUMA a political brand?[ + ]

Palestinian existence is a matter of fact. We document true conditions using deadpan design. So no, but feel free to draw your own conclusions.

[02]

OWNERSHIP

Is YUMA Palestinian-owned?[ + ]

Yes. Founded by a Palestinian designer who is a refugee and whos family is from Ijlil (Jaffa). The context is lived, not researched online.

Is the Arabic typography accurate?[ + ]

All Arabic letterforms are designed, verified, and written by native speakers. Zero machine translation or decorative shortcuts.

[03]

ORDERING

Payment methods accepted?[ + ]

All major cards, Apple Pay, Google Pay, and Shop Pay. Enter code YUMA at checkout for free shipping.

Bulk or institutional orders?[ + ]

Direct inquiries for organizations, campus groups, or events to yuma@theyumaproject.com with project scope and timelines.

[04]

SHIPPING

Production & fulfillment timeline?[ + ]

Garments are manufactured on demand. Production: 2–4 business days. Transit: 3–5 business days. Total door-to-door timeline: ~7–12 business days. Tracking emailed automatically upon dispatch.

International shipping options?[ + ]

Standard fulfillment currently serves US addresses. For custom international dispatch, contact studio directly before checkout.

[05]

RETURNS & EXCHANGES

Defects or incorrect shipments?[ + ]

Immediate replacement at zero cost. Email photo and order ID to yuma@theyumaproject.com within 7 days of delivery.

Standard return protocol?[ + ]

Unworn, unwashed items accepted within 14 days for store credit. Because each garment is custom manufactured upon order, review the fit guide carefully prior to purchase.

[06]

THE MECHANICS

Why inverted typography and ciphers?[ + ]

Maqluba (the flip) reflects an inverted global reality. We use anagrams (`ANTI-SLEEP`, `PLAIN.TEES`) and mathematical refusals (`≠`) to reward intelligence rather than scream for attention.

Garment care protocols?[ + ]

Wash cold inside out. Gentle cycle. Line dry or tumble low heat. Industrial prints engineered for extended wear.