INDEX & PROTOCOLS.
Operational guidelines, shipping mechanics, and studio notes.
THE BRAND
What is YUMA?[ + ]
An independent streetwear house operating out of Chicago. Built on Palestinian lineage, executed through typographic ciphers, inverted graphics, and deadpan subtext. Product first.
Who is this apparel for?[ + ]
Anyone who respects the design mechanics. Palestinian identity is embedded into the subtext—not locked behind a closed system. Wear it with understanding.
Where do transaction proceeds go?[ + ]
100% of profits are routed directly to Heal Palestine for direct humanitarian and medical relief. Non-negotiable brand parameter.
Is YUMA a political brand?[ + ]
Palestinian existence is a matter of fact. We document true conditions using deadpan design. So no, but feel free to draw your own conclusions.
OWNERSHIP
Is YUMA Palestinian-owned?[ + ]
Yes. Founded by a Palestinian designer who is a refugee and whos family is from Ijlil (Jaffa). The context is lived, not researched online.
Is the Arabic typography accurate?[ + ]
All Arabic letterforms are designed, verified, and written by native speakers. Zero machine translation or decorative shortcuts.
ORDERING
Payment methods accepted?[ + ]
All major cards, Apple Pay, Google Pay, and Shop Pay. Enter code YUMA at checkout for free shipping.
Bulk or institutional orders?[ + ]
Direct inquiries for organizations, campus groups, or events to yuma@theyumaproject.com with project scope and timelines.
SHIPPING
Production & fulfillment timeline?[ + ]
Garments are manufactured on demand. Production: 2–4 business days. Transit: 3–5 business days. Total door-to-door timeline: ~7–12 business days. Tracking emailed automatically upon dispatch.
International shipping options?[ + ]
Standard fulfillment currently serves US addresses. For custom international dispatch, contact studio directly before checkout.
RETURNS & EXCHANGES
Defects or incorrect shipments?[ + ]
Immediate replacement at zero cost. Email photo and order ID to yuma@theyumaproject.com within 7 days of delivery.
Standard return protocol?[ + ]
Unworn, unwashed items accepted within 14 days for store credit. Because each garment is custom manufactured upon order, review the fit guide carefully prior to purchase.
THE MECHANICS
Why inverted typography and ciphers?[ + ]
Maqluba (the flip) reflects an inverted global reality. We use anagrams (`ANTI-SLEEP`, `PLAIN.TEES`) and mathematical refusals (`≠`) to reward intelligence rather than scream for attention.
Garment care protocols?[ + ]
Wash cold inside out. Gentle cycle. Line dry or tumble low heat. Industrial prints engineered for extended wear.